I'm very frustrated when I call a customer service representative and instead reach a voice response unit asking me to "Press 1 for Sales, Press 2 for Support, ...". Fortunately, the Wall Street Journal has discovered some shortcuts to reach a live person (subscription may be required). I've pasted them here:
| Company | Phone No. | Shortcut |
|---|---|---|
| Banks | ||
| Bank of America | 800-900-9000 | Hit zero twice, after menu choices play |
| Chase | 800-CHASE24 | Hit five, pause, then hit one, four, star, zero |
| CitiBank | 800-374-9700 | Zero |
| Wells Fargo | 800-869-3557 | Zero |
| Travel Reservations | ||
| American | 800-433-7300 | Press zero twice, then say "agent" |
| Amtrak | 800-872-7245 | Zero or say "agent" |
| Continental | 800-523-3273 | Three - but sometimes calls go straight to an agent |
| Delta | 800-221-1212 | Zero |
| Northwest | 800-225-2525 | Star, zero, after initial greeting |
| Southwest | 800-435-9792 | Calls answered by operator; during busy times you might have to hold |
| United | 800-864-8331 | Say nothing (but you have to listen through lots of menus) |
| US Airways | 800-428-4322 | Hit four after initial greeting, then hit one |
| Wireless Providers | ||
| AT&T Wireless | 800-888-7600 | No easy escape |
| Sprint PCS | 888-788-5001 | Zero twice, then say "agent" |
| T-Mobile | 800-937-8997 | Enter your phone number |
| Verizon Wireless | 800-922-0204 | No easy escape |
| Credit Cards | ||
| American Express | 800-528-4800 | Hit zero, pound, three times over (ignore prompts that it's an invalid entry) |
| MasterCard | 800-MC-ASSIST | Hit zero three times (once on each menu) |
| Visa | 800-847-2911 | Hit zero three times (ignore prompts saying that it's an invalid entry) |
| PC Tech Support | ||
| Apple | 800-275-2273 | Zero three times; if virtual rep answers, say "operator" |
| Dell | 888-560-8324 | Hit zero twice |
| Gateway | 800-846-2301 | Hit zero, pound |
| HP (Compaq Products) | 800-652-6672 | No easy escape |
| HP (Hewlett-Packard) | 800-474-6836 | Say "agent" |
| IBM | 800-IBM-4YOU | You go into a hold queue immediately |
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